Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward and intended result. They are performance measures that help you understand if you are achieving your goals. KPIs create an analytical basis for decision making and help focus attention on what matters most.

Managing with the use of KPIs includes setting targets (the desired level of performance) and tracking progress against that target. Managing with KPIs often means working to improve leading indicators that will later drive lagging benefits. Leading indicators are precursors of future success; lagging indicators show how successful the organization was at achieving results in the past.

KPI Training and Certification Programs

We offer KPI Certifications through our association with The George Washington University Center for Excellence in Public Leadership, part of the College of Professional Studies. These courses are taught by highly-experienced facilitating consultants familiar with all types of organizations.

We have been certifying professionals since 2006, and have been training measurement (KPI), balanced scorecard, and strategy practitioners for twenty years. We’ve trained over 6,000 participants in over 80 countries.

KPI Consultation

Our consulting services are tailored to each client’s unique needs to help you:

• Develop meaningful KPIs
• Evaluate and improve existing KPIs
• Ensure objectives and KPIs are aligned with strategy or operational goals
• Design reports for data-driven decision making

KPI consulting services are designed to provide you with the confidence that your KPI, Dashboard, Balanced Scorecard, or Strategy Execution implementation will be a success. Our facilitation approach builds off the measurement elements of the Nine Steps to Success™ framework, which is a disciplined, practical, and tested approach to developing a performance management system. We adapt the framework to reflect the client’s unique needs and schedule, but training is always an integral part of the framework, as is change management, and problem solving. Emphasis is placed on “teaching clients to fish, not handing them a fish”, so the scorecard system can be sustained after our consultants leave. The measurements are developed by your team during a series of facilitated workshops that are designed to be high energy and focused on specific deliverables.

Learn about our QuickStart™ KPI services so you can establish the structure and discipline needed to develop the initial draft of your KPI system in about a week.